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Let me preface this by saying that, after a few initial but quite significant, bumps in the road, I am a satisfied FIOS Customer. I believe the service to be the best out there bar none. I am troubled, however, by a component of your posting, with respect to the Digital Adapters. You state the following... "In fact, we provided a digital adapter to any customer who had analog TVs connected to FiOS without a set top box. These adapters were provided for free as long as that customer remains a Verizon FiOS TV customer at their current location." The troubling part to me is the last part of the sentence in which you state "for free as long as that customer remains a Verizon FiOS TV customer at their current location." If I move to a different location that has FIOS TV Service (which is actually a consideration for me in choosing where to move), do I have to give up these free digital adapters? That seems nonsensical. Please advise as I will have no choice but to comment in the FCC proceedings on this issue if I will no longer be able to hook up my analog TVs and computer cards without paying a fee for an VZ box after I move.
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| Posted by:
William Aprea
on
November 06, 2008, 10:06 AM EST
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All digital has been great. Reception is much better than analog ever was! And thanks for adding the dozens of new HD channels recently! (Though it looks like we'll need to upgrade to the "Extreme HD" tier to get them all.) Question: Now that new TVs have Clear QAM digital cable tuners built in, will you begin to support customers who want to forgo a set top box on some TV and use the TV's built in Clear QAM tuner? If so, will you ever support HD channels via QAM? Last time I tried connecting the cable directly to one of our digital TVs, the Clear QAM channel line up was all over the place and made absolutely no sense. And it only included a few network channels and some of the music choice channels.
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| Posted by:
Joel
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November 10, 2008, 02:42 PM EST
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The two prior posts raise an excellent point. FiOS is a wonderful product: TV and Internet. However, the technical design requireing a set top box at every television is a significant cost barrier for many. While many households have 1 to 3 sets. There are many out there with more: a set in each bedroom, the family room, the kitchen, the basement or the garage workshop and I know of others who have sets anyplace you could name. Many friends and neighbors wouldn't even consider FiOS as it would cost more in set top boxes than the service itself. Find a way to allow people with QAM tuners to get their subscribed channels without the $10/month HD box or those with digital ready sets to get service w/o a $6/month box and the market will respond. You've effectively tied one arm behind your back before going to fight the cometition. No one wants a set top box - we only get them because we have to, in order to view the product. I can't believe this is a big moneymaker for the company with the upfront cost to purchaee them and finance them. Isn't Verizon a technology company - figure it out - remove the need for boxes from the system. However, if you can't undo the technological trap you built for yourself, at least stop crippling the boxes. They are capable of so much more and yet it seems like all the ports and features of the 'full featured' box are rendered useless.
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| Posted by:
JB
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November 11, 2008, 04:58 PM EST
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William, Your digital adapters will remain free as long as you remain a FiOS TV customer at your current location. When you move, you will be setting up new service at your new location, and we no longer offer an analog service anywhere that FiOS is available. The free digital adapter offer no longer exists, so it would not be available to you at a new address. Of course, we have continual promotions for FiOS. Whatever promotions are in effect at the time of the move would be available to you at the new location. In the past, promotions have included discount prices and incentives such as free premium programming. Eric
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| Posted by:
Eric Rabe
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November 12, 2008, 03:26 PM EST
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Joel, Verizon offers a number of unencrypted digital channels that can be received by devices integrating QAM tuners without the need for a set top box or CableCARD. FiOS customers with TVs that integrate QAM tuners can get many standard-definition local and PEG channels, and typically eight HD local broadcast channels, that are sent "in the clear." Click on the link below, enter your ZIP code, and check the channels available in the "Local" tab (includes FiOS Local, Local Plus, and HD Broadcast groups) to get the list of unencrypted channels available in your area. https://www22.verizon.com/Residential/FiOSTV/ChannelLineup/ChannelLineup.htm For example, customers in southeast Pennsylvania (ZIP 19446) won’t need a set top box or CableCARD to get 35 standard-def channels and eight HD channels on a TV that integrates a QAM tuner Eric
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| Posted by:
Eric Rabe
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November 14, 2008, 03:03 PM EST
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JB, See my reply to Joel in this thread about QAM tuners. However, set top boxes enable customers to get the full range of channels we offer, VOD and the increasing number of interactive features available with FiOS TV. Eric
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| Posted by:
Eric Rabe
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November 14, 2008, 03:04 PM EST
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Hi Eric, Thanks! I tried the Clear QAM on one of our HDTVs and it worked...can get the local channels 4.1, 4.2, 5.1, 7.1, 7.2, 7.3, 9.1, etc. in HD. The channel numbering is the same as I get with an antenna, which is nice. It also has the SD local channels and some other stuff, including the local Weather Channel weather and the music channels. However, these all use cryptic channel numbers like 66.55 through 66.155 and 108.7 through 108.15 or something like that. The numbering does not seem to correspond to anything that the set-top-boxes get. It would be nice for Clear QAM channels to be in some logical order or at least get a logical numbering scheme. Or maybe have a guide comparing Clear QAM to STB channel numbers? Is any chance that more of the cable networks will be available via Clear QAM?
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| Posted by:
Joel
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November 18, 2008, 12:13 PM EST
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Joel, The channels are placed in the QAM network in a way that maximizes their quantity and quality. Also, the channel allocation may change over time in the set-top box and QAM network due to new channel additions, channel regrouping, and other factors. As a result, QAM carrier numbers do not follow the order of the FiOS program guide, and tables comparing QAM vs. set-top box numbers would have to be updated frequently. Regarding the chance of having more "clear QAM" channels in the future, off-air broadcasters may launch new digital channels using the additional bandwidth available after the analog shut-down scheduled for Feb. 19, 2009. As new local digital channels become available, Verizon will be in a position to deliver more QAM channels "in the clear" if the sources allow us or require us to offer them. Eric
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| Posted by:
Eric Rabe
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November 20, 2008, 03:26 PM EST
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Hi Eric, Thanks for the explanation! I would love to see more cable networks in the clear QAM feed. Like it used to be...you could hook up just about any TV and get the basic cable (analog) channels 1-120. If you wanted HBO or the expanded tier, you got a box. But the basic tier was there for any TV with the appropriate tuner. But maybe it's a moot point. Internet video and on-demand are on their way to replace the classic cable channel lineup anyway, right? :-) Joel P.S. Your blog comment form only seems to work properly in Internet Explorer.
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| Posted by:
Joel
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November 26, 2008, 09:06 AM EST
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