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Under a plan to manage its Internet traffic, Comcast reportedly has promised that its heaviest users will have Internet speeds equivalent to “a really good DSL experience” during periods of network congestion.
The irony of this statement is that a really good DSL experience is….really good. Verizon High Speed Internet customers are very likely to have a good experience because they have a dedicated line from our central office to their home.
Cable customers, on the other hand, share their broadband connection with their neighbors, which means they may not get the advertised speeds during peak usage periods.
What that means is when neighbors are online, Verizon DSL won’t slow them down. When the kids come home from school and jump online, they’ll get consistent speeds. That can be a problem this fall when students are likely to be online at the same time during the afternoon and evening researching their next school report or watching YouTube.
Verizon has just introduced an offer that allows new Verizon High Speed Internet customers to obtain six free months of service when ordering an annual plan. To qualify, customers must be new or existing Verizon wireline voice subscribers.
For consumers of our fastest High Speed Internet service -- up to 7.1 Megabits per second (Mbps) -- this new offer represents an annual savings of just under $258. Customers will save nearly $180 per year when ordering our up to 3 Mbps service and $120 when ordering our up to 768 kilobits per second (kbps) speed.
Savings like these are especially important as Americans carefully manage household budgets in this strained economy. We also help grow our base of broadband Internet customers and nurture continued use of our broadband services in the future.
Consumers who want to maximize their online experience should not underestimate the performance, reliability and value of digital subscriber line service. A really good DSL experience is, after all, something that cable can’t replicate – it’s really good.
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7 Comments
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DSL connections delivering 7.1 Mbps are rare - a DSL connection delivering 1 to 2 Mbps is more typical. Agree that DSL speeds can be more consistent - the issue is that they are typically consistently slow. Consumers are voting with their wallets, and indicate that consumers agree that cable delivers a superior high speed experience vs. DSL. Otherwise, Verizon wouldn't be spending billions of dollars on a fiber buildout to better compete with cable
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| Posted by:
Jay
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August 27, 2008, 01:37 PM EST
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Jay Verizon now offers DSL, called High Speed Internet here, at speeds of 1 mbps and up. Typical connections are 3 mbps. Verizon offers HSI to more that 24 million homes. For some 3.6 million households in 20 states, Verizon HSI at 7 mbps is available connection over our traditional copper network. Fiber is fabulous, but it will take some time before we are able to offer fiber to customers across the country. This compares to cable modems typically offering somewhere around 5 mpbs. DSL is a great alternative to cable modems for customers who can’t get fiber yet. Unlike cable, DSL delivers a reliable, constant speed at a price that might be half or less of what cable charges for speeds that can be a lot slower in actual experience – like in the afternoon or evening when the kids come on line from home. Eric
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| Posted by:
Eric Rabe
on
August 29, 2008, 03:13 PM EST
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I think I would rather have reliable consistency, which is why I am a Verizon DSL customer. As an online graduate student who works full-time during the day, I need my afternoon and evening internet speed to remain the same throughout my research. Apparently others agree. A study conducted by J.D. Power and Associates in 2004, of Residential Customer Satisfaction on Internet Service Providers, yielded results that show consumers are happier with the high-speed segment average. Furthermore, Verizon was ranked number 2 in customer satisfaction, while Comcast was second to last, at number 12. Of course we are no longer in the year 2004, but the basic facts about DSL and Cable speeds remain the same. DSL has also been said to be safer due to the dedicated point-to-point line rather than the shared cable line which can possibly be intercepted and monitored by the entire neighborhood that shares the same network. I remember constantly getting viruses a few years ago with cable, although with DSL’s non-routable IP address prevents hackers from corrupting my files. Also, there’s the price factor. In today’s economy where low prices are increasingly important to consumers, Verizon DSL takes the cake. With the first 6 months free, then 29.99 a month for Verizon DSL, it beats Comcast’s (in my area) first 6 months at $33.00 following with the ongoing price of $42.95. So… for a better price, more safety, and reliable consistency -I remain loyal to Verizon’s DSL service. (see the study at http://compnetworking.about.com/od/dslvscablemodem/ss/broadbandtutor_2.htm and the DSL/Cable comparison at http://compnetworking.about.com/od/dslvscablemodem/a/speedcompare.htm)
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| Posted by:
Verizon Customer
on
September 08, 2008, 01:49 PM EST
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To be honest, DSL is a new technology built on an old infrastructure, twisted copper pairs. That is never mentioned when promoting DSL. That means that the performance of DSL depends on several conditions, distance from the Central Office, the number of metallic faults on the line, age of the copper, etc. Thats a problem because there are a lot of people who do not have those conditions in their favor meaning they will never get the speeds or performance that they paid for and the company has been very reluctant to invest in improving those conditions. At the same time there are cable networks that have not reached enough capacity to be impacted by your suggestion that when lots of people are online, the cable speeds will be reduced. Ive gotten 5megs downloads for 10 years on my Comcast Internet access.
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| Posted by:
KB
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September 08, 2008, 02:16 PM EST
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KB, I cannot imagine how anyone can seriously criticize Verizon’s investment in infrastructure. Uniquely in America, Verizon is deploying a huge upgrade to the copper network, deploying fiber optics all the way to customers’ homes and businesses. That’s a project not taken on by any other major competitor. But at the same time we have upgraded DSL so that millions who can’t get fiber have access to 7 Mbps DSL speeds – Verizon’s High Speed Internet. And where it is not possible to provide those speeds, we re rolling out traditional DSL in rural areas and elsewhere continuously. Indeed, we invest some $17 billion dollars a year in projects like these around here, the largest capital budget of any American company. So to suggest that somehow Verizon is “very reluctant” to improve the network is pure nonsense. Eric
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| Posted by:
Eric Rabe
on
September 10, 2008, 09:59 AM EST
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Eric, Glad to see a response. With all due respect, this post is not about Fiber, it is about DSL and the neglect of an already old copper infrastructure. But since you mentioned Fiber, didn't Strigl stated that in fact the focus was on Fiber and NOT DSL? Isnt the 6 month free offer mentioned by "Verizon Customer" above a clear example to promote the dying product. Customers are voting cable with thier pockets. Broadband market share shows clearly show that. I guess that is all nonsense too?
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| Posted by:
KB
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September 18, 2008, 12:12 PM EST
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KB, DSL remains a very big part of our product mix and, as I said in my last message to you, we have upgraded DSL so that millions of customers who can’t get FiOS have access to 7 Mbps DSL. We think 7 Mbps competes favorably with cable, which offers around 6 Mbps in many markets, but we have acknowledged that we need to do more to market it. The 6-months free offer comes at a time when many consumers are carefully managing their budgets, and it helps us grow our base of broadband customers. Eric
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| Posted by:
Eric Rabe
on
September 22, 2008, 03:18 PM EST
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