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Brian Whitton, Executive Director of Access Network Design and Integration for Verizon, was able to answer your remaining questions re: FiOS and our fiber optic innovations (see here for the first half of the Q&A). [Note: The format here appears different because the first set was done live via instant messaging and these, because of time, were done via email.]
Our geeky-goodness continues with answers about HDTV, TiVO, CableCard, and IPTV. Questions are in bold italics.
Q. Verizon representatives have gone on the record stating that HD content delivered over FiOS is never compressed beyond what is was when received from the content provider. That being said, is there theoretical limit to the amount of HD channels that FiOS can deliver? Will FiOS TV and Internet customers ever need to worry about their TV traffic stealing from their data bandwidth?
A. We transmit the HD stream at the bit rate and format in which we receive it from the content provider. We have no need to compress it further given the capacity our all fiber network design provides. As we have communicated in the past, our current network design has all broadcast video content, including analog, standard definition and high definition channels, carried over 1 of the 3 wavelengths operational on the FTTP passive optical network (PON). As both the demand for more channelized content and the availability of channels continues to grow, we would evaluate accommodating additional channel capacity over the other downstream wavelength. So, from a practical perspective, we do not see a limitation to the number of HD channels that can be delivered across the FTTP network.
Regarding the second part of the question, we have designed FTTP to continue to expand the amount of available bandwidth to the home, for both video and broadband data, to meet and exceed what customers would want today and in the foreseeable future. For example, we have announced our plans to rollout GPON, which increases the amount of downstream bandwidth by a factor of 4, and the upstream bandwidth by a factor of 8. This bandwidth is in addition to the bandwidth on the PON set aside for broadcast TV. Consequently, we do not anticipate bandwidth congestion from video and data services in the home being an issue.
Q. Is there any possibility of Verizon licensing the TiVo software, as Comcast and Cox have done, for FiOS?
A. I am not familiar with any plans to do so, but we continually re-evaluate our product set and seek ways to enhance the quality of our FiOS TV product for our customers.
Q. FiOS currently supports CableCARD systems, such as the TiVo Series3. Should this continue indefinitely? Will Verizon continue to add channels to the standard digital tier that CC devices can access, or will they begin using Switched Digital Video for channels, locking out CC 1.0 devices?
A. That is correct, we do support CableCard so that devices, or hosts as they are often referred to, that are CableCard compliant can view encrypted content. We have no plans to cease support for CableCard. Since our launch of FiOS TV in 3Q'05, we have continued to expand our broadcast channel lineup, inclusive of both SD and HD content. Using the bandwidth enabled by FTTP, our plans are to continue adding broadcast channels this year and CC devices will of course be able to decrypt and view these channels as well.
Verizon views IP TV as the next stage in the evolution of entertainment video. The industry, comprised of equipment manufacturers, service and content providers, are currently evaluating the solution for digital rights managements for video delivery using a unicast and multicast approach and it would be premature to speculate what the impact might be on CabeCard devices.
Q. When will I be able to get FiOS in my home?
A. It is hard to say not knowing what state and town you live in. We have and continue to execute successfully on our commitment to make FiOS available to an additional 3M households each year. At the end of 2006, we had passed in excess of 6M residences and businesses, and will pass 3M more, each year, through 2010. You can go here to inquire about FiOS availability in your local area.
Q. Does FiOS have the Free to air OTA Networks available to TV’s equipped with QAM tuners? so that an additional box @ $5 a month isn’t required for all televisions.
A. Yes. We carry SD over the air channels both in analog and QAM. HD OTA is carried over QAM only. TVs with built in QAM tuners will be able to view all unencrypted content over QAM. Of course, an HD TV with an integrated QAM tuner is required to view the unencrypted HD content.
Q. With a fiber connection being symmetric, many fiber providers such as Paxio (www.paxio.net) are providing symmetric connections such as 5Mbit, 10Mbit, 30Mbit. Why is Verizon keeping this arbitrary asymmetric limit with Fiber?
A. Our products are carefully crafted based on feedback we get from our customers. Indeed, our FTTP network can easily support a symmetric data service. As market dynamics change, we would re-assess the benefit to our customers of introducing a class of symmetric data services.
Q. In light of both the increased range of the PON home-run architecture and the additional physical footprint acquired in the MCI merger, when can we expect to establish a truly national presence and compete directly with AT&T, Embarq, etc.?
A. Verizon's announced plans for deployment of FTTP are limited to our local telecom footprint.
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28 Comments
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I presently have Verizon DSL at my home and I wondered just what the difference is between that and FIOS. You say I cannot get FIOS but please tell me the difference and when. Charles Hill
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| Posted by:
Charles Hill
on
April 12, 2007, 03:48 PM EST
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Your representative just told me (on line help) that the only way to receive any HDTV signal was with an HDTV box. I specifically asked if I could get ABC, CBS, NBC in HDTV with my QAM tuner Sony TV. Response...absolutely not...you MUST use the HDTV box. If that answer is correct, Verizon will have a VERY interesting discussion with the Federal Government. If it's not correct,Verizon may have a VERY interesting discussion with our state regulators and consumer protection agency because you are misleading your consumers with incorrect facts. What's the real truth? If I have a QAM tuner and I run a FIOS connection directly to the TV, what channels will I be able to receive in HDTV? (Sarasota Florida)
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| Posted by:
doug weiss
on
May 02, 2007, 05:17 PM EST
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Additional comment...your web site is in clear violation of Federal Law because it states: Can I hook up multiple TVs with Verizon FiOS TV Service? Yes. Set Top Boxes (STBs) are required for each television where you would like to receive digital programming (all packages and channels beyond the analog Basic Package). You can install FiOS TV on up to 7 televisions with Set Top Boxes. Any TVs connected without a STB to a coax outlet will receive the analog channels provided in the Basic Package. Our representatives and technicians will work with you to set up the best FiOS TV network in your home. NOTE: Set Top boxes are NOT required to receive digital programs per the FCC..if you have a QAM tuner in your TV. You don't say that....and you are telling customers that the MUST pay 9.95 a month to receive ANY digital signal. Someone might want to change that statement....
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| Posted by:
doug weiss
on
May 02, 2007, 05:25 PM EST
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doug, We actively comply with all FCC regulations. For TVs with built in QAM decoders, these TVs do not require STBs to view content. In the clear, digital content (such as over the air digital broadcasts) can be viewed by theses TVs sans a STB. If the TV has an integrated HD TV QAM decoder, this TV can also receive HD content without requiring a STB. For digital content that is premium and therefore encrypted content, these TVs will require a CableCard (we I spoke about in the blog) in order to view the content.
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| Posted by:
Brian Whittton
on
May 03, 2007, 11:47 AM EST
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Brian...Thanks for your quick response and I believe that the technical side of Verizon is complying with FCC rules. Unfortunately, your sales reps are giving out incorrect information...misleading information...which creates the impression that your customers MUST buy an HDTV set top box to see any HDTV. That's a problem that someone in Verizon needs to address. The FCC intention is very clear...and if Verizon sales is telling your customers that you are not following the FCC rules, that's the same as not following the rules. I think you are technically following the rules, but by telling customers that you aren't, you are in fact violating the rules. I know that's not your intention...but that is what Verizon sales is doing...and I've called three times asking the same question. I suppose I could have had the only three reps that don't know what you are providing...but somehow I seriously doubt that. If you have a minute, try calling them as a consumer and asking if you can receive any HDTV on a new SONY TV with a QAM tuner....without purchasing any set top box at all. Phrase it any way you want. I will bet you get the same answer I got...which is wrong. By the way, I actually only want to receive the basic channels in HDTV on my QAM equiped bedroom TV...I am willing to get an analog box just in case I want to watch something else. I don't want to have to buy an HDTV box..don't think I need it, you don't think I need it, but your sales folks insist that I do.
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| Posted by:
doug weiss
on
May 03, 2007, 10:30 PM EST
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I would like to know if it is possible to purchase set-top boxes to use with FIOS TV.
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| Posted by:
Connie
on
June 22, 2007, 11:18 PM EST
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I have a HDTV. Why do i need a hdtv box for FIOS?
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| Posted by:
Ron Moses
on
August 27, 2007, 07:15 AM EST
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In one of the questions you answer, "We carry SD over the air channels both in analog and QAM." I've confirmed with a FIOS subscriber that the channels made available in standard analog format are indeed limited to only the over-the-air broadcast channels. Why? My expectation was that FIOS would provide at least the equivalent of an "extended basic" package in analog format, providing the subscriber purchased a sufficient tier of programming. I'm currently pondering the switch to FIOS from another provider, and currently depend on analog reception for a dual-tuner PVR. I was hoping that FIOS would not only maintain the same capability, but also provide the option of accessing digital channels via either QAM or Firewire. I will not make the switch if I need to depend on QAM or Firewire for all reception by the PVR, because reports from FIOS and other cable system users have indicated that these methods are unreliable, with cable systems turning off Firewire at a whim (despite being in violation of FCC regulations) and selectively encrypting QAM channels. What I don't understand, given the involvement of an ONT in FIOS, is why the ONT wasn't made addressable, and all content decrypted at that point, so the customer would have full access to the channels they paid for as unencrypted QAM channels. If you did that, and guaranteed in your terms of service that you'd maintain delivery of all paid-for content as unencrypted QAM, FIOS would be the service of choice for PVR users. -Tom
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| Posted by:
Tom Metro
on
September 03, 2007, 10:12 PM EST
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It's great that Verizon has brought great technology to the home but would like to see an offering of dvr with much greater hd recording capability. I'm not sure why I see computer hd drop in price drop and get bigger but not dvr's...thanks
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| Posted by:
Dave Hinkes
on
September 06, 2007, 01:58 PM EST
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Friends in NJ have told me that in MDU's you are NOT pulling the copper but are installing VDSL2 to run the last 1000 ft & are using existing copper infrastructure in the buildings instead of Fiber. While others in SFD in NJ have told me just the opposite, that Verizon disconnects the copper and runs fier all the way through the home unless specifically asked to leave the copper hooked up. Which version is true?
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| Posted by:
Barry Oliver
on
September 15, 2007, 07:46 PM EST
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I currently have Comcast TV & Broadband service. Inside my house the Comcast line is s split (and sometimes re-split) into multiple lines going to several (5 or 6) TVs and also to the Broadband Router. Currently this is done with typical 75 ohm copper line. I THINK I would like to change to Verizon Fios (available in my area) Once the line reaches each TV the Channel selection is made using either the TV (in the newer models) or a VHS Tuner in the case of older TVs. I would like to know how similar distribution will be made if I dedie to go to FiOs. Can I simply use the existing line I have in place or will some whole new arrangement and, if so, how will this need to be done? Will internal TV tuners and/or VHS tuners work with the Fios signal? I have tried to talk to someone by phone but all I have been able to reach are salespersons who cannot answer my questions.
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| Posted by:
D. R. V.
on
September 17, 2007, 07:12 PM EST
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I have 2 TVs with NTSC/ATSC/QAM but when I was connected to FiOS TV this week I only receive the analog and SD digital channels. No HD. The Verizon technician, technical help representative, AND his escalation manager all told me that I must rent a Verizon set top box in order to receive unencrypted HD channels. Brian Whitton clearly stated otherwise in this blog. After some discussion the help representative said he'd have to open a ticket with his engineering team. I received a call from a rather nasty engineer today who insisted, again, that the STB was required. My only option at this point seems to be to switch to Comcast since this configuration will work on their system.
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| Posted by:
Sharon Torello
on
December 07, 2007, 03:36 PM EST
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Comcast cable can be plugged directly into any cable-ready TV. Without any set-top boxes it works perfectly for analog and HD channels in its non-premium package(s) ... good analog definition and good HD signals ... all the way up to 1080i. Only the premium channels are blocked. Is the same thing true for Verizon FiOS? When asked, Verizon (offshore) agents would have me believe that I MUST sign up for set-top boxes for every TV set I want to connect, and that no TV will work without a set-top box. Thanks for your input.
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| Posted by:
mceglia
on
January 16, 2008, 04:08 PM EST
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mceqila, Verizon currently offers FiOS TV as a 100% digital service. You can use a television equipped with a built-in digital QAM tuner without a set-top box to receive the unencrypted standard-definition and high-definition digital signals included in the FiOS TV Local package (broadcast and public, educational and governmental channels). However, we encourage customers to get a set-top box for every TV so that they can enjoy services such as the FiOS TV Interactive Media Guide, video-on-demand, FiOS TV Widgets and parental controls on every TV in the house. CZ
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| Posted by:
John 'CZ' Czwartacki
on
January 22, 2008, 10:13 AM EST
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I am confused. What channels can I receive with my TV's QAM tuner? Please post a list. I need to know exactly what I will receive before committing. I will compare this list with the unencrypted channels available from the two cable companies that service my home. With two Tivos and six tvs, I need to know. FiOS pricing is competitive until I have to add in the cost of all of the boxes. One HD box, 5 standard boxes, and two cable cards can be cost prohibitive. Right now I pay for one HD box and two cable cards.
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| Posted by:
Tom M
on
January 23, 2008, 11:08 PM EST
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Tom M, I can’t post a list because I don’t know where you live. But you can check it out yourself by going here... http://www22.verizon.com/content/fiostv/channel+lineup/channel+lineup.htm ...and entering your ZIP code. Look at your local channels (those from 1-49, including broadcast, public, educational and governmental channels), as well as the local HD channels in the 800s.
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| Posted by:
John 'CZ' Czwartacki
on
January 25, 2008, 02:51 PM EST
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Can you identify which of the channels on that channel lineup are available on analog cable (NTSC for cable-ready TVs), Unencrypted QAM, and over firewire from your STBs? Cable card solutions do not yet exist for HTPC DVRs, so the only channels available to Media Center, MythTV, Sage, BeyondTV, etc, are the ones that are offered over one of those three options. Which channels do you offer in those various methods?
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| Posted by:
Jeff
on
March 18, 2008, 02:39 PM EST
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How can I improve the reception on my analog sets receivinving FIOS without set top boxes. Channel 6 has lines across the screen and channel 10 has a wavy and flashing intensity. Very annoying.
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| Posted by:
Ted Dimm
on
March 30, 2008, 07:46 AM EST
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Why don't you have more channels in the clear for my TVs with QAM tuners? When FIOS was first installed (Severna Park, MD) I was able to get a wide variety of cahnnels with my QMA tuners (2 different TVs). This included movie channels and other "premium" channels like ESPN and USA. After a few days they went aways. I find it very distasteful that I have to pay for a box to get anything worthwhile given thecost fo the service itself. It's insult to injury. It seems to me that encryption is a means to prevent unauthorized access. But with FIOS, I have fiber to my house and then the signal is converted to my in-house coax. So the anti-piracy aspect doesn't really apply.
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| Posted by:
Tom Maskell
on
April 08, 2008, 11:27 PM EST
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So, with QAM and no STB, you get channels 1-49 and local HD in the 800's? To confirm, that would mean channels like CNN, CNBC and the Food Channel (SD) would only be available with a STB? If so, I don't find you packaging compelling due to the bad economics. With Comcast Basic Svc, I get all SD and HD that is not "premium"/encrypted. Why would you encrypt shows like CNN? Please steer me straight if I have things mixed up. Thanks, Jim
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| Posted by:
Jim
on
April 21, 2008, 04:09 PM EST
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Jim, We always planned to go to an all-digital service and for that reason, we kept fewer channels on the analog tier. Now we’re in the midst of the digital conversion for all of our customers, which will eliminate all analog content. All of our customers will be offered a free digital adapter, so they can get the content that they want. Cable has more content on their analog tier because they haven’t made many changes over the years. But, they will have to eliminate their analog content down the line as well.
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| Posted by:
John 'CZ' Czwartacki
on
April 24, 2008, 09:20 AM EST
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Instead of getting digital adapters from Verizon at 3.99 a month for TV's that are infrequently watched...can i just get my own from a retailer and still get a video signal from fios.
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| Posted by:
Joe Cody
on
June 19, 2008, 09:26 PM EST
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We just switched to FIOS last week, and only 3 of our 6 TVs work. The installer said that we have to rent an STB for each TV. With Comcast, we had three boxes, but the other 3 TVs would still get basic cable because they were cable ready. Why do we have to rent STBs for every TV?
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| Posted by:
Ray Capek
on
August 26, 2008, 08:37 PM EST
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I live in Brooklyn, New York, where FIOS was just authorized (Summer 2008). I'm considering switching from cable. I have two questions: 1. Does the ExtremeHD package include SNY and YES? I've heard that it does, but I've also heard that I need to order a separate Sports package to get these channels. 2. Are the New York City local stations available in Clear QAM? I have TVs with QAM tuners and would like to be able to hook them up to FIOS without a set-top box (I know I will need a box to get SNY/YES and plan to have at least one box in the house). I read the answer in the blog above, but it was written over a year ago, well before FIOS was authorized in New York City.
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| Posted by:
David Ross
on
September 22, 2008, 06:18 PM EST
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I have the opportunity to buy Verizon branded Motorola boxes that have been used on the FiOS network (Verizon Box QIP2500), and a set top box/dvr (Verizon HD/DVR QIP6416-2). I would LOVE to do this to be able to save the rental fees. Will this work, ie will I be able to activate and use them? JG
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| Posted by:
Jerry Getz
on
September 24, 2008, 01:10 PM EST
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Jerry, No. For security and other reasons, these models of set-top boxes are only available for lease from Verizon. Verizon does offer a CableCARD option for those customers that want to utilize third-party navigation equipment with FiOS TV. CZ
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| Posted by:
John 'CZ' Czwartacki
on
September 26, 2008, 01:38 PM EST
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Recently installed FIOS TV and leased 3 STB from verizon. My 4th TV (old analog) is seldomly used. I was led to believe before I'd signed up for FIOS, that this would still work without a need of a STB. After the install the technican explained to me that it would only work if I get an additional digital adapter ($3 lease). I called up verizon tech support and he told me that NYC is all digital and that a convert box would be needed (going against what was originally told to me). He went on and said that a retail digital convert box would work as well (ie from WALMART). Reading the above is it true that a retail convert box would work and or if I had a HDTV with a QAM tuner I would receive channels (albeit not all)? DT
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| Posted by:
Dan T
on
October 01, 2008, 01:57 PM EST
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John (or others), So basically what you're saying is that even if we bought one of the many QIP2500's that are available on eBay right now, Verizon won't authorize them for use? Also, is there a listing somewhere of the Clear QAM (SD & HD) channels that are available? With a separate listing of Clear Analog? $6/mo for the TV's puts Fios way over what we pay for cable now if we have to rent STB's. However, buying them pays for itself over a very very short timespan. thanks, --Chris
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| Posted by:
Chris Trainor
on
December 08, 2008, 12:47 AM EST
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