65 Comments
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I, and many of my friends who are FIOS customers are very disappointed at the absence of MSNBC in our area. I was told in January of last year that it would be available in a month. Cablevision has repeatedly come to my door to lure me back, even offering to pay the charge for switching before my contract is up. It's very tempting--we love our FIOS, but we also love Olbermann and Maddow. We are certainly not the only ones who are disappointed at this state of affairs and are angry enough to make the switch back to Cablevision.
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| Posted by:
Penny Ferri
on
March 09, 2009, 03:14 PM EST
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Hey Moderator John - any update/outlook on the Northern New Jersey MSNBC issues?
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| Posted by:
Ray
on
January 29, 2009, 12:56 PM EST
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If you do not provide MSNBC i will cancel my new subscription in the 15 day trial window. Please respond immediately.
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| Posted by:
miklos losonczy
on
December 14, 2008, 08:34 AM EST
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I signed up for the fios package last week only to realize that it did not carry MSNBC! Rathter, it carries a host of FOX channels (which I do not watch). Just wondering if Rupert Murdoch has some direct or indirect stake in Verizon and is using his influence to keep MSNBC out? I'm seriously thinking about going back to Cablevision.
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| Posted by:
Nii
on
November 10, 2008, 03:43 PM EST
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Will MSNBC EVER be available with FIOS? I have one more year on my contract with Verizon and if I do not get an answer, I am pulling my account. I WANT MY MSNBC!!
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| Posted by:
Joan Graves
on
October 14, 2008, 09:52 AM EST
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when will fios be available in Monroe new jersey i hope soon cause all my neighbors said when it comes then are going to get it some Verizon people were digging up the ground and putting tubs in the ground does that mean anything
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| Posted by:
thomas
on
October 08, 2008, 08:53 PM EST
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How can FIOS compete with other services without having a basic news channel like MSNBC? I am very disappointed and had I known I would have not switched! PLEASE ADD MSNBC ASAP or lose customers!
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| Posted by:
D.D.
on
September 26, 2008, 10:11 PM EST
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When will Verizon add MSNBC to there channel line up? I recently made the switch from cable to FIOS and I'm very disappointed that with all the claimed bandwith that FiOS has that MSNBC has not been added to your network.
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| Posted by:
Mark Stephenson
on
September 26, 2008, 01:31 AM EST
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I would like to know when FiOS will be built out in Hammonton, NJ. It has been stated that Mays Landing (the county seat in my county) must be built out next year, but no other towns in this county have been mentioned. Hammonton is a municipality that ties into the county seat, with most of its population densely located around the CO. FiOS is available just a few miles away over the county line, and has been for quite a while. There are many here who want to switch from Comcast, and have contacted VZ at various levels to make this known. I had heard we might be on the fence for next year. Any guidance, or things we can do to make sure we can get service here next year? Thanks.
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| Posted by:
Jack
on
September 16, 2008, 12:28 PM EST
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i was wondering really how good is verizon fios because i am thinking of changing but i am not sure how good it is
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| Posted by:
Francis J Naumann
on
August 28, 2008, 05:07 PM EST
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Verizon FIOS, what a joke. Indications are Verizon has no plans to provide FIOS to our location. When availability is checked, Verizon offers DSL service. Two problems with that: 1. DSL is NOT possible at my address (too far from the CO) 2. Even if DSL were available, why would we switch to Verizon DSL from Comcast cable. I'll help you out Verizon, I would not do that. Why you ask? Your DSL is only 10% of the speed I get from Comcast. One last question for Verizon: when at last Fios becomes available (like if we move), do you suppose we will remember our treatment by Verizon? Have a nice day.
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| Posted by:
Fred Grant
on
August 09, 2008, 12:14 PM EST
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As John said, it's a contract issue that is holding up access to MSNBC for those in the NYC Metro area (me included). The broadstrokes are these - MSNBC signed an exclusive carriage agreement with Cablevision and thus Verizon is not allowed to offer it. When this carriage agreement ends is anyone's guess...the only entities that know when it ends are Cablevision, NBC and (I'm assuming) Verizon, and I don't think they are allowed to disclose that information. The question I had in recently was why it was why the "blackout" affects customers who don't live in Cablevision areas (I live in a Comcast area, for example). Well, a friend of mine knows someone who works at Verizon, and the answer to that is that because Verizon would face a lawsuit if they messed up with an alternate channel map just once, their best course of action is to avoid any mistakes and blanket the whole area with the same channel offerings. If that's wrong, I'm sure the moderator will address it, but that's the deal. Hopefully Verizon will be able to offer MSNBC to the NYC Metro area sometime in the future. For now, my family voted against losing the channel.
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| Posted by:
Dan
on
July 06, 2008, 06:30 PM EST
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Verizon FIOS is about to come to my part of Northern Virginia. Any plans on getting the Yes Network to the northern Virginia subscribers? What about MLB Extra innings and the NFL Sunday ticket? These are all currently available on Direct TV.
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| Posted by:
Dennis
on
July 05, 2008, 09:04 PM EST
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Count me as yet another potential FiOS TV customer (who already has FiOS Internet) and came here to see when and if MSNBC would become available. Still no news. Oh, well. I might've actually made the jump this time, but in an election year, MSNBC is indispensable to me.
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| Posted by:
Bill Camarda
on
May 29, 2008, 04:52 PM EST
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Tim Russert on MSNBC was the first to call the Indiana/North Carolina impact: "We now know who the Democratic nominee is." Well, we New York FIOS subscribers sure weren't in on it until we saw it on NBC or youtube. This is not a complete service and you should inform customers up front of this before a two-year contract is signed. There is the most interesting election in decades occurring in the U.S. and FIOS users are paying for, basically, censored coverage.
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| Posted by:
free choice
on
May 07, 2008, 10:05 PM EST
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Verizon has a proposal pending before NYC officials to build-out entire city by 2014. Once city government approves, that's the longest you'd have to wait.
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| Posted by:
John 'CZ' Czwartacki
on
April 29, 2008, 10:19 AM EST
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I would very much like to have the opportunity to subscribe to Verizon's FIOS broadband service but it would appear that my section of New York City will not be covered for the forseeable future. I would not mind the delay - but Verizon won't even give an estimate as to when the service might become available in my area. Why does the FIOS service appear to be more available in suburban areas?
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| Posted by:
http://www.botswanaru.info/
on
April 28, 2008, 07:15 PM EST
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Slow internet connection since switvching to Fios
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| Posted by:
Anthony Orsini
on
April 24, 2008, 01:10 PM EST
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I cannot receive MSNBC on my television in New Jersey. The best political coverage is on MSNBC as well as cruical presidental debates. This presidental election may be the most important one in my life time. GREAT JOB VERIZON.
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| Posted by:
Kevin B.
on
April 03, 2008, 11:46 AM EST
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| Posted by:
Viagra Online
on
March 31, 2008, 10:16 AM EST
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I ordered my Verizon bundled services on October 30, 2007. I still have not received my promotional Aquos 19" HDTV which was promised in 2-3 weeks. I received incorrect bills in December, January and February. Verizon has failed or refused to live up to its contractual oblicgation.
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| Posted by:
Susan Dooley
on
March 28, 2008, 10:46 AM EST
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I have FIOS TV, internet and phone. The service is nothing short of fantastic (99.9% reliable, fast internet, and well organized channel line up). HOWEVER, I have been trying to upgrade to Hi-Def for well over 2 months to no avail. I realize that the service is over subscribed and thus there is a shortage of digital stbs. Slow down the expansion and get this right or people like me will switch back to Comcast!
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| Posted by:
ben green
on
March 16, 2008, 08:16 AM EST
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I know this is a repeat, but it is ridiculous about the MSNBC contract. The debate is tonight with MSNBC the only one carrying it. Does anyone know how much longer that contract runs?
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| Posted by:
Nancy
on
February 26, 2008, 08:18 PM EST
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I've been waiting for FioS for almost a year now. Almost all the communities around me (Reading, PA) now have limited FioS service available. When does Verizon expect to have FioS available in the greater Reading community so I can finally kick slow DSL?? FYI - I would definitely get all three services (Internet, TV, and Phone) when and if it becomes available!
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| Posted by:
Andrew Witzel
on
February 26, 2008, 10:05 AM EST
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Is it true, so I've heard that if there were a interruption with the connections between the home and the distrubution box that you guys can fix it quickly, please elaborate on this, thank you. Also the fact that when testing the fibers you can target exactly where the problems (like breaks) are located at. Sonny, again thank you for your time
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| Posted by:
Sonny Hoang-Vu Nguyen
on
February 12, 2008, 01:24 PM EST
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- On the MSNBC issue, I live in Mercer County, NJ, but not in Hamilton where Cablevision has service. Why couldn't access to the MSNBC be done over the WEB? They have been having web feeds on their Political coverage for the elections. Why not do the same for their regular programing? Just base the distribution on IP addresses, so that only people in present non-covered areas receive the feed. Thoughts?
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| Posted by:
DH
on
February 08, 2008, 02:11 AM EST
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Harry, Yes, a true fiber optic cable is run all the way up to your home. From there, it hooks into an Optical Network Terminal (ONT) on or inside your house and runs from that point into your home using MoCA. Put MoCA in a seach on this blog or elsewhere to learn more. Thanks. CZ
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| Posted by:
John 'CZ' Czwartacki
on
February 01, 2008, 10:18 AM EST
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Nancy, Angela, and others in NY/NJ looking for MSNBC, This is a contract issue, nothing more. We offer MSNBC to ALL FiOS-TV users outside of the NYC area and many of us love their stuff. But there are regional matters holding up this in your neck of the woods. I'll try and keep this blog updated if/when it changes. CZ
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| Posted by:
John 'CZ' Czwartacki
on
February 01, 2008, 10:13 AM EST
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I am in Levittown and had ordered FIOS 2 weeks ago when it became available. I have been waiting for this for a while and was very excited to dump cable. The night before the install, I checked out my neighbor who just had it installed. I was shocked to discover there was no MSNBC. Needless to day I cancelled the install. I guess it was silly of me to assume that FIOS offered balnced news reporting in it's TV lineup.
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| Posted by:
John
on
January 28, 2008, 10:50 AM EST
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Just got FIOS yesterday, and am also disappointed not to have MSNBC. I need my Morning Joe!
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| Posted by:
Nancy
on
January 26, 2008, 06:36 PM EST
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What kind of cable is running from the fiber line to any home? Your saying that it a true fiber line up to the point of entry to the home and then takes on thru the existing coaxal. can you explain this process further?
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| Posted by:
Harry
on
January 24, 2008, 04:46 PM EST
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Angela, I hear you. I will try to get specific MSNBC update for you soon. Hang in there. I'm a Hardball fan myself. CZ
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| Posted by:
John 'CZ' Czwartacki
on
January 24, 2008, 08:15 AM EST
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Sorry, I don't want to flame here, but "we are working on it" doesn't really help much. I am going through considerable time and $ to switch back to DirecTV for this one channel. I do like the FiOS TV service and have been trying to figure out a way to not throw it out completely. I called DirecTV to see if I might bite the bullet and keep that service in one room only, but it's $50/month. I want my MSNBC, but I'm don't have megabux to throw around. Then I did something I swore I'd never do: I ACTUALLY CALLED CABLEVISION to find out about having that installed in just one room. Again, approximately $50/month for the cheapest package that will include MSNBC. If I knew I'd only wait a month or two for this to be resolved, I could stand it. But every response we get is open-ended, to say the least. If not actually inaccurate. [Note that people were told they'd have it in 2007 and it's 2008. tick tock] Please help!
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| Posted by:
Angela Taormina
on
January 23, 2008, 01:49 PM EST
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I had FiOS TV installed yesterday, and called today to ask for it to be removed so I can go back to DirecTV. I am sad about this BUT I CANNOT LIVE WITHOUT MSNBC. Period. Maybe if it were not an election year. But not this year. YOU'VE GOT TO DO SOMETHING ABOUT THIS VERIZON!
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| Posted by:
Angela Taormina
on
January 22, 2008, 05:38 PM EST
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Steve Ward, The new IMG is everywhere as of today, and if your fiber optic internet is running at dial-up speed, something is wrong. let us know, it needs to be fixed. CZ
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| Posted by:
John 'CZ' Czwartacki
on
January 16, 2008, 03:31 PM EST
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David Rosenberg, We're reading, and our spam filter (i.e. me) appears to slipped up. Thanks for noticing. And sharing your opinion about the IMG. As for MSNBC, folks are working on it.
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| Posted by:
John 'CZ' Czwartacki
on
January 16, 2008, 03:22 PM EST
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Why doesn't FIOS TV carry MSNBC?
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| Posted by:
Ed Billy
on
January 16, 2008, 10:04 AM EST
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For all of you reading this, it appears as if no one from Verizon is bothering to read this blog: witness all the viagra postings above! Anyone seriously minding this blog at Verizon would have cleaned that garbage up. C'mon John, do your job! That being said, I, too, am unhappy with Verizon's refusal to give carriage to MSNBC. I can understand if there are agreements in place with Optimum, but we are in Comcast territory and there is no Optimum footprint in our area (Montclair.) I am happy with the quality of the video and the sound is much cleaner than it was with Comcast. Still, the absence of MSNBC is galling, and their VOD choices are lame compared to Comcast. Also, the FIOS EPG (electronic program guide) is ugly and lacks important information. Comacst! Make it worth my while to switch back!
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| Posted by:
David Rosenberg
on
January 15, 2008, 03:58 PM EST
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the new menu that was promised in September continues to be an ongoing lie. As does the "working on it" lie about MSNBC. Oh yeah, the quote about fios rates: that was a lie too. The internet runs as slow as dial-up, the speed promise was a lie. That's when it doesn't cut out and delete messages in the middle of typing them
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| Posted by:
Steve Ward
on
January 10, 2008, 07:56 PM EST
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Gus, we are currently making plans to provide FiOS TV in your area of DE in 2008 but I can’t give you a date yet because the plans being worked out now.
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| Posted by:
John 'CZ' Czwartacki
on
January 03, 2008, 10:27 AM EST
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To whom it may concern. I would like to file a complaint I have been hearing and asking about getting verizon fios TV internet in my area for a few years with no answers. i live in Newark De 19711 off papermill rd
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| Posted by:
gus calvarese
on
December 28, 2007, 01:30 PM EST
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No FIOS because they don't have MSNBC? Um..ok. For 50M down I'd just watch CNN. That's like not buying a Corvette because it didn't have a cup holder. /boggle
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| Posted by:
rich
on
December 10, 2007, 11:00 AM EST
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No FIOS because they don't have MSNBC? Um..ok. For 50M down I'd just watch CNN. That's like not buying a Corvette because it didn't have a cup holder. /boggle
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| Posted by:
rich
on
December 10, 2007, 10:59 AM EST
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I wonder why Verizon does not carry MSNBC. Does Verizon oppose its content or its it a contract matter?
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| Posted by:
Richard Sweeney
on
December 08, 2007, 08:03 AM EST
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When will MSNBC we available in NNJ on FIOS TV?
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| Posted by:
Scott Johnson
on
November 27, 2007, 10:28 AM EST
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| Posted by:
Ugoplovh
on
November 15, 2007, 11:50 PM EST
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I’ll save anyone thinking of switching to FIOS TV alot of time and/or money… DON’T DO IT. We've had this service for about 9 months and has become worse with time (especially the new guide). For the time being, quality is better with other carriers, and don’t even get me started with customer service. At least 10 calls to Verizon in the past 4 months to clear up ONE seemingly simple issue. I cringe when I see comments like "I can't wait for FIOS." I should be clear this only applies to FIOS TV. Internet has been OK.
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| Posted by:
Jason
on
November 14, 2007, 11:08 PM EST
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I live in Bridgeton, NJ, zip 08302. When is fios coming to our city? I currently have verizon phone and dsl, but comcast cable. I am tempted to sign on to comcast for all three services if verizon does not come through soon.
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| Posted by:
Wade
on
November 07, 2007, 05:17 PM EST
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If you are going to switch back because of MSNBC you are an idiot. Stop posting about MSNBC
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| Posted by:
Waiting for FIOS install
on
November 04, 2007, 12:37 PM EST
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I recently left Comcast for FIOS. I must admit the picture is wonderful. However, there are some things you should be prepared for before making the 2 year commitment: Left large patches of dirt – had to re-seed parts of lawn Broke outside electric box cover – called – still not repaired Did not divulge first billing cycle double Did not divulge $149 cancellation fee up front Despite repeated questions about TIVO compatibility at the time or order, sent technician without TIVO knowledge Great difficulty setting this up, but I finally got it to work- it does not work as smoothly as it did on Comcast and sometimes gets "hung up" so I have to reboot TIVO to get it to work Did not divulge that HD box cost extra – originally told me that HD came with service automatically – service technician informed me of extra $10/month charge Service technician was in a hurry to leave premises and did not want to spend time teaching me about the system or remote control device – only showed me how battery back-up worked when I insisted he show it to me before he left Cannot use my picture in picture (PIP) or POP features. Good luck.
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| Posted by:
Patti V
on
October 28, 2007, 10:27 PM EST
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Still waiting for MSNBC in North Jersey. I'll continue to advise anyone who asks me how I like the service so far to avoid it until MSNBC is included.
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| Posted by:
Bonnie
on
October 10, 2007, 01:36 AM EST
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Can I get a rough estimate of when it's coming to my area. I live in easton pa 18040.
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| Posted by:
matt
on
October 07, 2007, 11:58 AM EST
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I WANT MSNBC AND I AM GOING TO SWITCH BACK TO COMCAST BY 11/1/07 IF VERIZON DOES NOT PUT IT IN THEIR PACKAGE.
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| Posted by:
MIke.......WANTS MSNBC...AND WILL SWITCH BACK
on
October 05, 2007, 09:31 PM EST
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I am contemplating FIOS TV. I am concerned however that the YES network is not available. When will YES be available on FIOS?
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| Posted by:
rlogazino
on
August 24, 2007, 01:58 AM EST
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is your FIOS internet available in edinburg texas- 3014 Jake Street - 78541 ?
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| Posted by:
john duncan
on
August 08, 2007, 01:05 PM EST
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When asked if Verizon FIOS carries MSNBC, the sales representative asked to which cable carrier I subscribed and stated that Verizon provides the same news channels as Cablevision. I read about the fast Internet access, and I had all three packages installed: television, phone, and cable. There are two major differences between Cablevision's Optimum Network and Verizon: 1) Optimum phone service to Canada was free. With Verizon you must sign up with a long distance plan or pay a long distance fee, an 2) Verizon does not carry MSNBC. Unfortunately, the sales representative left out this piece of information. With the availability of FOX and CNN, one must wonder why MSNBC is single-handedly left out of the line up. Keith Olbermann, newscaster on MSNBC, represents one of the most outspoken voices against the Bush administration and its agenda. By neglecting to offer opposing views, Verizon decided to offer its viewers conservative and centrist political voices at the expense of those who disagree with the present climate. When the ommission of MSNBC was brought to the attention of the sales representative and cable operator after everything was installed, they were also surprised that MSNBC was not offered. Verizon has a responsibility to offer a diverse lineup to its viewers. For those that miss MSNBC, Cablevision is currently offering Verizon customers a special switch back package: $89.99 a year for phone, Internet, and cable. There are no installation charges and consumers that switch back receive some premium channels free for a year. It may be worth the switch.
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| Posted by:
Harry Leonardatos
on
July 20, 2007, 05:04 PM EST
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There is a big disconnect between potential new customers and Verizon regarding fios availability. There is no official info that tells consumers when they might be getting fios. The best solution at this time is to check the verizon website after you see work being done in your area. Be patient, there may be some delay between the time work is done in your neighborhood and the time fios can be ordered online. I've had fios over the past few months and must say the service is great so far. I also wrote a detailed reviews on fios internet and fios tv if anyone is interested: http://www.defefx.com/verizon-fios-tv/ <a href=http://www.defefx.com/verizon-fios-tv/>Verizon FiOS TV</a> http://www.defefx.com/verizon-fios-internet/ <a href=http://www.defefx.com/verizon-fios-tv/>Verizon FiOS Internet</a>
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| Posted by:
Duane
on
July 18, 2007, 05:15 PM EST
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Can anyone tell me when FIOS New Yopk will get MSNBC?
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| Posted by:
BOB
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July 05, 2007, 10:44 PM EST
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Will FIOS be in New York City, and will it carrry MSG and FSN NY HD
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| Posted by:
Billy Burgess
on
July 05, 2007, 09:30 PM EST
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I saw the orange fiber cables laid in front of my house several months ago. I've seen flyers in my mailbox and newspaper insert for sometimes also, but when I call Verizon or check their website, FIOS is not available at my home. Why did they spend all that money on advertisement for something they don't have available? The anticipation is very frustrated. Last time when I had this level of frustration resulted in a switch from cable internet to DSL. Cable is looking pretty good right now.
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| Posted by:
Hoang Hau
on
July 05, 2007, 06:17 PM EST
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I would very much like to have the opportunity to subscribe to Verizon's FIOS broadband service but it would appear that my section of New York City will not be covered for the forseeable future. I would not mind the delay - but Verizon won't even give an estimate as to when the service might become available in my area. Why does the FIOS service appear to be more available in suburban areas?
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| Posted by:
Stephen C. Hendrix
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June 06, 2007, 05:07 PM EST
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I was told when the FIOS salesperson sold me on FIOS that I would be getting every single thing with FIOS that I had with my cable company. MSNBC, it was explained, was very shortly to be included, so I shouldn't be influenced by the very *temporary* absence of of MSNBC on my lineup. In fact, it's been several weeks now, and MSNBC is still in the "the papers will be signed soon" stage. I resent this. I think the company should be sending out updates and reassurances, and should offer to switch customers back to their original provider if they aren't going to provide MSNBC in a timely way, as promised.
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| Posted by:
E.R.
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May 14, 2007, 12:15 PM EST
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I have read all there is to read about MSNBC not being on North Jersey FiOS. Of course, I read it AFTER, FiOS was installed and I saw it din't have MSNBC (the website says FiOS DOES carry MSNBC but they don't tell you that it may not be in your area...print out a lineup sheet for your area first, folks.) We love MSNBC in our house so much that, after 2 days, we actually DID turn off FiOS and go back to Comcast (well, I never disconnected Comcast just in case I didn't like FiOS...good thing. But this brings up something which no one has been able to explain. Yes, Cablevision (which owns Optimum TV/Internet) has exclusive carriage of MSNBC in those markets where it competes with other providers. But since Comcast is ALSO a provider in the area, why does IT carry MSNBC whereas Verizon cannot? Do they really have this 'blood feud' Ive read about? Bottom line is they lost my business (though not my satisfaction with the service speed) I hear MSNBC will be on in Northern NJ in 2007; we'll see. If so, I'll be back.
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| Posted by:
luckylindy
on
May 10, 2007, 11:52 PM EST
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This is all well and good, and yes, FIOS is wonderful. But we, and many others in our Monmouth County, NJ area who have made the switch to FIOS are considering going back to Comcast if we don't get MSNBC on our FIOS lineup soon. Hey, Verizon, any word on when we will get MSNBC? Any word on WHY we don't get MSNBC in Monmouth County, even though we have never had Cablevision here? Thanks.
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| Posted by:
B.K.
on
May 08, 2007, 12:01 PM EST
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There's plenty of good discussion on this post over at http://www.dslreports.com/shownews/83531
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| Posted by:
Michael Yokitis
on
May 04, 2007, 09:27 AM EST
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