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Hey Eric, Thanks for the update... with all this HD goodness coming online in the next few months, are there any plans to increase the capacity of the HD DVR boxes? 20+ hours is hardly enough with over 100 HD channels available... If you watch about 7 hours of TV a week (which is low for some families), you only have about 3 weeks to watch a show before it starts getting deleted. Less if there is a program you want to protect and save for a later date.
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| Posted by:
Pete
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July 28, 2008, 02:29 PM EST
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The new HD channels can't come to Northern Virginia fast enough! Still waiting for that letter giving the 30 day countdown. At least I have the Olympics to hold my interest in the meantime...
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| Posted by:
drx
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July 29, 2008, 09:57 AM EST
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I do not care what they have in NY i live in Virgina and still only have 20 HD Channels. I gess I will the the rest on dec 31.
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| Posted by:
Dan
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July 30, 2008, 12:02 PM EST
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Your customers appreciate the update - thanks. It seems odd that nobody at verizon is offering an actual reason why those of use who have been loyal video customers for some time now are not getting the same treatment as those in NYC? Why would it take so long to get the Big Ten Network to those people who are actually in the big ten area? Your customers in the Philly are have been supporting Verizon strongly, but it seems like we are second class citizens when compared with NY.
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| Posted by:
Matt
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July 30, 2008, 12:04 PM EST
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Eric, do you plan on adding Premium channel HD on demand (ie, Showtime,Cinemax,HBO,etc HD?
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| Posted by:
Troy
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July 31, 2008, 11:07 AM EST
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Pete, You can record up to 18 hours of HD programming on our HD DVR, but we know some customers are looking for more storage capacity. We’re evaluating larger disk drives for our DVRs and expect to support external hard disk drives (HDDs) in the future. Eric
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| Posted by:
Eric Rabe
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July 31, 2008, 11:20 AM EST
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Eric, So does that mean that the number of HD channels available in Northern Delaware will eventually catch up to what NYC has by the end of the year? It does not seem fair that I should pay the same amount of money for HD channels as the surrounding NYC area does when they get 100 channels and I get 30 channels.
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| Posted by:
George
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July 31, 2008, 02:30 PM EST
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Eric, what about the Maryland market? There have been promises of new HD channels for a while now. I've been patiently waiting for sci-fi in HD (note that COMCAST has offered it here for a while now). The all digital transition happened here a week or so ago and still no new channels which is very disappointing. Any time lines on the upgraded DVR storage or external storage option? What about a fix for the HDMI issues with the HD DVR unit?
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| Posted by:
Alberto
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July 31, 2008, 05:08 PM EST
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Dan, We are in the process of rolling out more channels, including HD, to all our FiOS TV markets. The rollout is occurring region by region and we’re notifying customers 30 days before we turn on the new programming in their area. So look for this first wave of new content to hit your area in the coming weeks. There will be more after that. Eric
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| Posted by:
Eric Rabe
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August 01, 2008, 10:55 AM EST
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Troy, Yes, we plan to roll out some premium channel HD content on demand this year. Eric
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| Posted by:
Eric Rabe
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August 01, 2008, 10:58 AM EST
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Does that mean people in NYC area pay the same amount for 100 HD channels as those of us in Northern Delaware who only get 30 HD channels?
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| Posted by:
George
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August 01, 2008, 12:44 PM EST
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When do we get NBA league pass? before the season starts? in HD???? in NYC???
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| Posted by:
Dylan
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August 03, 2008, 11:23 AM EST
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All this talk about the NY and NJ? What about Connecticut? My neighborhood (Cos Cob / Greenwich) is wired for FIOS Broadband. Verizon, have any talks begun at the CT PUC level towards getting a video license? AT&T already has one, but my part of CT is not served by them (they are served by Verizon). REALLY looking forward to watching Setanta Sport and dumping Cablevision - talk about killing two birds with one stone! Cheers, Ian
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| Posted by:
Ian
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August 03, 2008, 05:13 PM EST
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Alberto, We are rolling out the new high-def and standard-def channels, region by region, to all FiOS TV markets. You’ll be notified 30 days before the new channels are added in your market, so watch for your letter. SCI FI Channel in HD is included, so your wait is almost over. Eric
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| Posted by:
Eric Rabe
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August 05, 2008, 10:40 AM EST
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George, We have the same year-end goal for all our FiOS TV markets: -- to deliver all available major HD channels. We have begun rolling out more HD channels, region by region, and you will be seeing more HD channels in Delaware soon. Eric
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| Posted by:
Eric Rabe
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August 05, 2008, 10:46 AM EST
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It is interesting to see your responses. We understand that the all HD will be offered to all markets by year-end. I am concerned with Verizon's claim that their network is capabable of 150 HD channels. Since you obviously have the agreements in place to broadcast these additional HD channels, it is "The Network" that is not capable of it. Seems like it was a little misleading to claim that "The Network" was capbable.
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| Posted by:
Matt
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August 05, 2008, 10:59 AM EST
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Interestingly, <a href="http://www.multichannel.com/article/CA6582548.html">analyst Matt Stump says</a> that "there are 17 million HD cable customers, 4 million direct-broadcast satellite HD customers, and 600,000 telco HD customers."
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| Posted by:
CableTechTalk
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August 06, 2008, 10:11 AM EST
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Dylan, l We haven’t forgotten about NBA League Pass, but I don’t have any updates at this time. Eric
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| Posted by:
Eric Rabe
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August 06, 2008, 10:11 AM EST
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Ian, We continue to make FiOS TV available in more communities, but I don’t have any updates about Greenwich. Eric.
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| Posted by:
Eric Rabe
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August 06, 2008, 10:13 AM EST
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Eric, Will we ever get MASN and MASN2 in HD in Northern Virginia? The quality of the SD MASN and especially MASN2 broadcasts are just pitiful. I like to watch the Washington Nationals even though they are a terrible team this year.
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| Posted by:
Dan
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August 06, 2008, 03:50 PM EST
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Matt, If I understand your question, will have the network capacity to deliver 150 HD channels, but we rely on programmers to provide HD channels. By the end of 2008, we will offer all available major HD programming in all our markets; however, the exact number of channels will be driven by what’s available to us. For example, in some markets, local programming may not be available in HD yet. Whatever the number, we will be the leader. Eric
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| Posted by:
Eric Rabe
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August 07, 2008, 07:59 AM EST
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Eric: Is the rollout of the new HD channels going to follow a geographic pattern starting in the northeast and heading west? I live in Texas, and I've been patiently waiting for new content, but there's been no news and my e-mails get answered with "we can't tell you now." Actually, the last press release I saw on this said we'd be getting new channels in "spring of 2008." Any information would be helpful. --Mike
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| Posted by:
Mike
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August 07, 2008, 09:52 AM EST
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Thats nice, NYC gets 100 HD channels, and my 8/6 date wasnt even hit for 10 new in Pittsburgh.. nevermind we have been waiting for 2 years...
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| Posted by:
Rich
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August 10, 2008, 12:28 AM EST
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Eric, Just wondering about something. Will Verizon be installing Fios TV in NYC public schools like Time Warner did? I'm a high school teacher and we have this awesome HD video projector and massive HD screen in our Auditorium courtesy of the Metropolitan Opera (we're one of their broadcast sites). Right now, all we get are the Met's channels via Dish Network. It would be AWESOME to have other channels- like CSPAN, CNN, MSNBC, etc. for our students- especially in an election year. Thanks, Chet
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| Posted by:
Chet
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August 11, 2008, 10:30 AM EST
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Mike A number of factors go into determining the schedule for the launch of new content, but the rollout doesn’t follow a geographical pattern. Earlier this summer, we announced that we will begin launching new content in each of our FiOS TV markets during the next few months. So, it won’t be too much longer until you start seeing great new content on your lineup. Eric
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| Posted by:
Eric Rabe
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August 12, 2008, 11:59 AM EST
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Rich, We announced 18 new HD channels for Pittsburgh on Aug. 12, and we’ll continue to expand our HD lineup in Pittsburgh and our other FiOS TV markets this year. Eric
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| Posted by:
Eric Rabe
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August 12, 2008, 12:06 PM EST
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Chet, Because the schools already have cable service, we made a grant to the City rather than providing what would have been a redundant cable hookup for the schools. Eric
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| Posted by:
Eric Rabe
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August 12, 2008, 12:07 PM EST
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Does Verizon plan to offer NBA TV at some point? I'm not interested in NBA League Pass but would like to get the NBA channel. Props for the other changes. Great to finally have MSNBC in North Jersey!
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| Posted by:
Don
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August 16, 2008, 01:19 PM EST
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Eric We just got a whole revamp of the HD system here in Richmond, VA. While I am happy to see more channels I have to say that the execution leaves a bit to be desired. Before all the HD channels were in the 800s very easy to find and navigate between. Now all the channels are scattered or at best clustered in separate areas of the channel lineup. While we can choose to filter to HD only channels on the guide, it won't remember the setting which means you have to scroll all the way through them each time since once you filter it doesn't remember the channel you were on. Just a suggestion but perhaps you all should consider putting all the HD back in a range again instead of spreading them out over the map.
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| Posted by:
Steve
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August 19, 2008, 06:16 PM EST
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I am very disappointed with the lack of HD channels in Maryland. I left comcast for less HD channels now I don't feel to great about the move. How come I don't have HD channels like CNN-HD,SCI-FI-HD,FX-HD,SPEED-HD,SPIKE-HD,MASN-HD,SC-HD,TLC-HD,LIFETIME-HD,TBS-HD,DISNEY-HD,TOON-HD. Some of these channels I had in HD on comcast so how come I don't have those same channels. Also I am very unhappy that I do not have any subscription channels like HBO and Encore in HD for free, second how come we should have to pay for HD movies that are over a year old this just don't make no since to me. I had all of this for free in HD with comcast. We shouldn't have to pay for HD movies on demand that are a year old. I will give you til the end of the year like Verzon has said to have 100 channels in HD. But for now all movies on demand a year old in HD should be free to the customer and you should have subscription channel in HD now on demand. I hope you are listning to your customers and will fix these problems very soon. Isaac Proctor a FIOS customer
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| Posted by:
Isaac
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August 20, 2008, 12:59 AM EST
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Steve, Although we no longer group all the HD channels in the 800s, they are grouped with similar types of content (entertainment, sports, news etc.) in the 500s through 900s in the Richmond lineup. There are no standard-definition channels in between. You can also use the “Favorites” feature to put the channels you like best in a convenient spot for easy access. Eric
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| Posted by:
Eric Rabe
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August 21, 2008, 10:13 AM EST
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Eric, I am glad to see that the Big Ten Network and several other channels were added this month. When will the guide be updated to remove all the old channels to make it easier to see that active channels? And what channels will Verizon use to carry the overflow games that are provided to Verizon so fans can see all the games?
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| Posted by:
Daniel
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August 21, 2008, 04:11 PM EST
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PLEASE add MASN HD to the line-up in the Maryland, No.Virginia areas. Verizon continues to say that they are focused on Sports content. If that's the case those of us who are Baltimore Orioles fans should be able to watch our team in HD. Please help to make this happen as I don't see MASN HD listed on the recently released channel line-up for my area.
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| Posted by:
Chris Ross
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August 21, 2008, 04:30 PM EST
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Big Ten Network can produce up to 5 football games at the same time, 1 of which is the national "game of the week", and the other 4 are each regionalized to the participating teams' markets and available on the regular channel in their area. Some systems offer Big Ten Network overflow or "out-of-market" feeds used for games that feature teams not located in their market. Customers with all 4 overflow feeds can choose which of the 5 different available games that they want to watch and not be stuck watching the game available on the main channel in their area. The overflow feeds are available on DirecTV, Dish Network, AT&T U-verse, Comcast systems, and several other cable systems. The Big Ten Network offer the games they are not broadcasting in certain markets to their distribution partners to air on ""overflow"" channels, so that fans who live outside their university's state can watch their teams. These overflow channels are only available during the football season. Now that FiOS has the Big Ten Network. What channels will the overflow games be available on in the Richmond Area as well as other areas so anyone reading this blog will know where to find the game they want to watch?
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| Posted by:
Daniel
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August 26, 2008, 04:05 PM EST
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Eric, is there any timetable/schedule that we (customers) can access to see when any changes will be made to our area reguarding new channels or ipg addons? I know that any dates given are "subject to change". Thanks
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| Posted by:
Zootube
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August 27, 2008, 10:16 PM EST
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Daniel, We won't be carrying any Big Ten Network overflow games in 2008, but we will have them on another channel in 2009. Eric
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| Posted by:
Eric Rabe
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August 28, 2008, 10:12 AM EST
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I think it's terrible that you've made the Golf-Versus HD channel available only by extra subscription. You guys just can't keep from trying to squeeze more cash out of your subscribers. WEAK WEAK WEAK.
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| Posted by:
Stephan Horvath
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August 29, 2008, 10:44 AM EST
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Zootube, We’ve been launching new HD and SD channels, region by region, since July and all of our FiOS TV markets will receive new content within the next two months. Depending on the number of local HD channels, you should see 100 or more HD channels by year-end – that’s channels not “selections” like Pay Per View or Video on Demand that others include in their advertised HD channel counts. Eric
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| Posted by:
Eric Rabe
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August 29, 2008, 03:17 PM EST
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Eric, The start of the NHL Season is now only a month away, and there has been no announcement about NHL Center ICE or NHL Network for FIOS TV in Maryland. Please tell me I don't have to switch back to COMCAST (who carries both).
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| Posted by:
Russell Mosley
on
September 04, 2008, 04:07 PM EST
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Eric, I've been checking back to see if you've had a responce to my comment regarding MASN HD. Could you please let us know whether Verizon intends to add this channel to the Maryland line up. Thanks
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| Posted by:
Chris Ross
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September 05, 2008, 08:38 PM EST
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Chris and Alex, We know that sports and HD channels are important to our customers, and it’s a safe bet that if we don’t carry a certain sports or HD channel today, it’s in our sights for the future. I just can’t comment here about plans for specific channels. Eric
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| Posted by:
Eric Rabe
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September 09, 2008, 01:53 PM EST
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Eric, Thanks for the response! Hope to see our local teams in HD soon.
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| Posted by:
Chris Ross
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September 12, 2008, 08:08 PM EST
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Why can you not give all 100 HD channels to everyone at the same time? Why has NYC and Washington state been the only areas to receive all 100 HD channels, while everyone else gets about half of that, some of which one must pay extra for like the tennis hd channel and verus/golf hd?
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| Posted by:
George
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September 17, 2008, 02:22 PM EST
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George, We now offer 100 HD channels in several markets, and we plan to offer all available major HD channels in every market by year-end. We need to do a certain amount of prep work in our local video facilities before we add these HD channels, which is why we don’t provide them everywhere simultaneously. Eric
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| Posted by:
Eric Rabe
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September 22, 2008, 03:21 PM EST
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So, will you be showing the MASN HD channel in the Baltimore/Washington area? I hated that I could not watch the Orioles in HD this year, particularly when I switched from Comcast, who showed the HD channel.
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| Posted by:
Ron Schwartz
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September 22, 2008, 10:55 PM EST
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Eric, Thanks for all of your updates. The rollout in the Washington, DC Metro area was completed yesterday, and it's refreshing to see some new additions to our lineup. Sadly, I'm still disappointed that other markets have more content than us at the moment, considering our size and established customer base. I understand the upgrades required and hope they happen by year end.
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| Posted by:
Jaron Brass
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September 23, 2008, 06:19 PM EST
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I've been watching the blog, your HD Channel Lineup and your Internet Speed upgrades, and it seems that those of us in areas served by Cox Cable are left behind in all the upgrades because Cox isn't upgrading. Are you treating us as second class FiOS customers because you remain slightly better than your only competition, or is there another reason? Why can't we have 20/5 Internet and all the HD Channels? Also can you explain why so many channels are duplicated in your lineups (not just duplication between SD and HD, but the same SD channel two or more times in different channel blocks)?
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| Posted by:
Jeff
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September 23, 2008, 08:28 PM EST
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Ron, We’re working on it. Our goal is to offer as much sports programming in HD as possible. Eric
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| Posted by:
Eric Rabe
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September 24, 2008, 10:42 AM EST
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Eric, How does the Versus/Golf Channel split work? This past Saturday Versus had a live college football game inolving a Top 20 team starting at 4:00 PM. However, the Versus/Golf Channel HD channel did not pick this up until 6:00 PM. Instead we received meaningless highlights from past golf tournaments for two hours. As I'm sure you are aware taped highlights should NEVER take priority over a live broadcast. Why was this done? Thank you, Mike
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| Posted by:
Mike
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September 24, 2008, 02:34 PM EST
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Jeff, We’re adding HD channels everywhere we offer FiOS TV and we’re not leaving any markets behind. Because we’re adding new channels on a region by region basis, some markets will get new content sooner than others, but our goal is to offer all available major HD programming by year end. We do offer 20/5 FiOS Internet service in all markets, but we don’t upgrade customers automatically. You’ll need to call us to request it. When you talk about duplication of channels, I assume you’re looking at our online channel guide, which includes all our packages. You can filter the online guide by packages and categories to eliminate the duplication. Eric
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| Posted by:
Eric Rabe
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September 26, 2008, 01:45 PM EST
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